Privacy Policy
Last updated: 1 November 2026
At Expert Van Removal, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, request a quotation or use our services.
We handle personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. WHO WE ARE
We are the organisation responsible for deciding how and why your personal information is used (the data controller).
Business name: Expert Van Removal
Business address: 64B North Woolwich Road, Canning Town, London, E16 1SD, United Kingdom
Email: info@expertvanremoval.co.uk
Website: https://expertvanremoval.co.uk/
If you have any questions about this policy or how we use your personal information, please contact us using the details above.
2. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following types of personal information:
- Contact details: your name, telephone number and email address.
- Collection and delivery details: collection and delivery addresses and relevant access information you choose to provide.
- Booking information: preferred service date and time, type of service, property details and information about the items to be moved.
- Quotation information: details you provide when requesting a quotation through our website, email, telephone or WhatsApp.
- Payment and transaction information: payment records, amounts charged and transaction references. Where a payment provider is used, payment card details may be collected and processed directly by that provider.
- Communications: enquiries, messages, feedback, complaints and other correspondence with us.
- Technical information: information such as IP address, browser type, device information and website usage data, where collected by our website or its tools.
We aim to collect only information that is relevant and necessary for the purposes explained in this policy.
3. HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information to:
- respond to enquiries and quotation requests;
- provide house removals, flat removals, office removals and man and van services;
- arrange waste removal, packing and unpacking, and furniture assembly and disassembly;
- organise bookings, collections and deliveries;
- communicate with you about a quotation, booking or service;
- process payments and maintain business records;
- deal with customer service requests, complaints and disputes;
- maintain and improve our website and services;
- protect our business, customers and services against fraud or misuse; and
- comply with legal and regulatory obligations.
4. OUR LAWFUL BASES FOR PROCESSING
We must have a lawful basis under the UK GDPR for using your personal information. Depending on the circumstances, we rely on:
- Contract: where processing is necessary to provide a quotation or service you have requested, or to take steps at your request before entering into a contract.
- Legitimate interests: where it is necessary for our legitimate business interests, such as responding to general enquiries, managing our business, maintaining records, improving our services and handling disputes, provided those interests do not override your rights.
- Legal obligation: where we need to process information to comply with applicable laws, including tax and accounting requirements.
- Consent: where you have given consent for a specific purpose, such as certain non-essential cookies or marketing communications where consent is required. You can withdraw consent at any time.
5. SHARING YOUR PERSONAL INFORMATION
We do not sell your personal information. We may share relevant information with trusted third parties where this is necessary to operate our business or provide our services. These may include:
- website hosting, email and technical service providers;
- payment processing providers, where applicable;
- IT, security and website maintenance providers;
- professional advisers, such as accountants or legal representatives; and
- government authorities, regulators or law enforcement agencies where we are legally required to do so.
Where a third party processes personal information on our behalf, we take appropriate steps to require that it protects the information and uses it only for authorised purposes.
6. INTERNATIONAL DATA TRANSFERS
Some service providers may process or store personal information outside the United Kingdom. Where personal data is transferred internationally, we will ensure that an appropriate legal transfer mechanism and safeguards are in place as required by applicable UK data protection law.
7. HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting and reporting requirements. Our intended retention periods are:
- Unsuccessful quotation enquiries: up to 12 months after our last communication, unless we need to keep the information for a longer period to deal with a dispute or legal matter.
- Customer booking and service records: for the duration of the customer relationship and, where necessary, up to 6 years afterwards.
- Invoices and financial records: for the period required by applicable tax and accounting legislation.
- General enquiries and correspondence: for as long as necessary to respond and deal with any related follow-up.
When personal information is no longer required, we will securely delete it or anonymise it, where appropriate.
8. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies. Strictly necessary cookies may be used to make the website function. If we use non-essential cookies, such as analytics or advertising cookies, we will seek consent where required before placing or using them.
You can manage cookies through your browser settings and, where provided, our website's cookie preference tool. Blocking certain cookies may affect how parts of the website work.
9. HOW WE PROTECT YOUR INFORMATION
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse. These measures may include access controls, password protection and appropriate security arrangements with our service providers.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. YOUR DATA PROTECTION RIGHTS
Under applicable UK data protection law, you may have the right to:
- Access the personal information we hold about you.
- Rectification of inaccurate or incomplete personal information.
- Erasure of your personal information in certain circumstances.
- Restriction of our use of your personal information in certain circumstances.
- Object to certain processing, including processing based on legitimate interests or direct marketing.
- Data portability where the legal conditions for this right are met.
- Withdraw consent where we rely on your consent to process personal information.
These rights are subject to legal conditions and exemptions. To exercise a right, please contact us using the details in Section 1. We may need to verify your identity before responding. We will normally respond within one month, subject to any lawful extension.
11. MARKETING COMMUNICATIONS
We may send marketing communications about our services where permitted by law. Where consent is required, we will ask for it separately. You can opt out at any time by following the unsubscribe instructions in the communication or contacting us at info@expertvanremoval.co.uk.
We will not make the provision of a removal service conditional on you agreeing to receive marketing communications.
12. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content or security. We recommend that you read their privacy policies before providing them with personal information.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations. Any updates will be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.
14. COMPLAINTS AND CONTACT INFORMATION
If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it.
Expert Van Removal
64B North Woolwich Road, Canning Town, London, E16 1SD, United Kingdom
Email: info@expertvanremoval.co.uk
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator: