Terms and Conditions
1. PAYMENT TERM
Payment must be made in full immediately upon completion of the service. We accept cash and bank transfers.
Payments made using international credit cards may be subject to additional fees charged by your bank or card provider.
Any deposit paid at the time of booking will be deducted from the final balance, which will be calculated based on the total hours worked and any applicable additional charges.
2. BOOKING DEPOSIT
Any deposit paid at the time of booking will be deducted from the final balance, which is calculated based on the total hours worked and any applicable additional charges.
The booking deposit is a part-payment towards the removal service and is not an additional fee or an external charge.
3. BOOKING TIME AND CUSTOMER DELAYS
The service time will start at the time confirmed in the booking. Any delay caused by the customer will not change the confirmed booking time, and the booked hours will be charged from the original scheduled start time.
4. PARKING FINES
Parking fines relating to the van during the removal service will be charged to the customer. A copy of the parking ticket will be provided so the customer can appeal. If the appeal is successful and the ticket is cancelled, the amount charged will be refunded in full.
5. CANCELLATION
Cancellations made at least 6 days before the scheduled service will receive a full deposit refund. Deposits are non-refundable for cancellations made less than 6 days before the service date.
6. CONGESTION CHARGE AND TUNNELS FEE
Congestion Charge fees and Blackwall/Silvertown Tunnel charges are payable separately and are not included in the hourly service rate. Any applicable charges for pick-up or drop-off locations within the Congestion Charge Zone will also be charged separately. All applicable charges will be clearly listed in your quotation.
Tunnel charges vary depending on the time of travel and the applicable TfL tariff:
- Peak hours: 6:00 am–10:00 am northbound and 4:00 pm–7:00 pm southbound, Monday to Friday.
- Off-peak hours: Other times between 6:00 am and 10:00 pm, including weekends and bank holidays.
- No charge: 10:00 pm–6:00 am, except where TfL specifies otherwise.
Peak charges are higher than off-peak charges. The applicable tariff depends on the direction of travel, vehicle type and payment method. All tunnel charges will be calculated in accordance with the official rates set by Transport for London (TfL) at the time of travel.
For the latest tunnel charges and further information, please visit the official TfL website:
https://tfl.gov.uk/modes/driving/silvertown-blackwall-tunnels-charge
7. EXTRA TIME CHARGES
Any additional time will be charged in 30-minute increments, based on the hourly rate stated in your quotation. A grace period of up to 12 minutes applies after the booked time. If the service exceeds the booked time by more than 12 minutes, an additional 30 minutes will be charged, with each subsequent 30-minute period charged accordingly.
Example – 1 Man / 1 Luton Van (£60 per hour):
- 3 hours: £180.00
- 3 hours and 12 minutes: £180.00
- 3 hours and 13 minutes: £210.00 (an additional 30 minutes charged)
8. PETS
For your pets’ safety, we recommend keeping them in a secure area during the removal service rather than allowing them to roam freely around the house. Doors will be kept open while we work, and pets may escape. Please note that we cannot accept liability for pets that escape during the service.